This series examines several basic computing concepts. Security issues are discussed, including administrative, physical, logical, and network security, and how to plan for security risks. The basic concepts of database functionality and selection are also discussed. Data processing and management is examined in detail, including teleprocessing, data transmission, and messages.

This series introduces users to Crystal Reports 8, a popular database reporting program. In this series, you will learn how to create standard and custom reports. You will also learn how to filter, summarize, sort, group, and manipulate data by inserting formulas and functions. Learn to link tables and to print and export reports.

Do you need to know the foundations of Crystal Reports XI? Do you want to create reports that sizzle from one or more data sources ASAP? This series will show you how to create, format, and deliver reports that get results in no time. You will learn everything from the basics of getting around in Crystal's report design environment to the subtle nuances of effective report formatting and data visualization through charting and mapping.

Our customer service programs will help you develop the skills to achieve total customer satisfaction. Learn to build customer loyalty, building web relationships, creating customer value, customer convenience, strategy, dealing with complaints, exceeding expectations, know your customers, getting your customer experience right, effective service standards, measuring customer service, get the most value from your customer service & building relationships with customers.

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for understanding customer problems, resolving conflict, and writing effective correspondence, instructions, and manuals & strategies for effective communication & effective problem resolution. It provides an overview of creating a customer service department and for hiring talented customer service people.

This series provides an overview of the use and administration of data warehouses. It covers the components of data warehouses and explains data models and optimization. It also examines the different roles in a data warehouse, and covers how to effectively design, implement, and manage a data warehouse.

This series provides a practical approach to learning how to use DB2 Universal Database and helps prepare learners for the DB2 Certification Exam (Exam 700). Learners will explore how to use various applications to access DB2 data and how to use tools to administer the database.

This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.

In everyday business, it’s common to meet, hold conference calls, & travel overseas. When you’re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication & to avoid an offensive faux pas? This series gives you the background to confidently reach across any cultural divide. It will introduce you to the culture of China, including greetings, business meetings, & dining. Each lesson includes a video overview to present the most important facts.

Doing Business in India: A Cultural Approach - This media-rich course provides the fundamentals of Indian business etiquette, describing a cultural intelligence approach to working within India. It includes a variety of social situations, such as business meetings and meals, that might come up on a business trip to India.

Dreamweaver is a popular and powerful tool to build rich, professional Web sites and Web applications. These courses introduce the new features found in Dreamweaver 8.

This series presents information on designing Web sites using Macromedia Dreamweaver MX 2004. Topics include an introduction to the interface and the basic concepts of Web design, in addition to procedures for setting up the site, managing the site, creating pages, and inserting basic text, links, and images. The latter part of the series covers advanced topics such as tables and frames, DHTML, behaviors, and forms. Finally the series explains how to upload projects and work with templates.